Helpful answers
Cleaning service FAQs.
Clear answers about quotes, supplies, access, scope, add-ons, and Toronto/GTA coverage.
Before you book
Frequently asked questions
If your property has unusual access, heavy condition, specialized materials, or a fixed deadline, contact us for a site-specific answer.
Which areas does Swoop N Shine serve?
We serve Toronto and many GTA communities, including Brampton, Mississauga, Vaughan, Markham, Richmond Hill, Oakville, Burlington, Milton, and surrounding areas. The exact address and date are confirmed before booking.
Do you bring cleaning supplies and equipment?
Yes, standard supplies and equipment for the confirmed scope are provided. Tell us about delicate materials, allergies, product restrictions, or site rules in advance.
How do you price a cleaning job?
Quotes consider property type, size, rooms, condition, occupancy, access, requested tasks, add-ons, crew time, travel, and deadline. Photos or a walkthrough may be needed.
What is the difference between standard and deep cleaning?
Standard cleaning is for maintained spaces and routine buildup. Deep cleaning allows more time for detail dusting, edges, baseboards, doors, heavier kitchen and bathroom buildup, and other agreed tasks.
Are oven, fridge, cabinets, and windows included?
These are normally identified as separate add-ons or explicitly included in a move, deep, or project scope. Ask for them before the quote is finalized.
Can you clean while I am away?
Yes, when a safe key or access plan is agreed. Do not send alarm codes or sensitive access details until the booking and handover method are confirmed.
Do you offer recurring cleaning?
Yes. Weekly, biweekly, and custom schedules may be available depending on the address, scope, and current route.
Do you clean commercial properties?
Yes. We quote offices, stores, showrooms, restaurants, gyms, event spaces, and other commercial sites using a property-specific checklist and walkthrough when appropriate.
What is excluded from general cleaning?
General cleaning does not automatically include mould remediation, pests, hazardous waste, biohazards, asbestos, restoration, repairs, high-access work, hood ducts, internal equipment disassembly, or permanent stain removal.
How can I help the appointment go smoothly?
Clear loose clutter, secure pets, share parking and access details, identify fragile or restricted items, and confirm the priority rooms and add-ons in writing.
Ready for a cleaner, brighter space?
Tell us about the property, condition, timing, and service you need. We will confirm the scope and provide a clear quote.